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How Do You Handle Difficult Engineering Simulations in an Online Course?

I am attending an online engineering course where a number of the modules involve using simulation software and virtual lab activities. While the theory part is easy to understand, navigating the processes of actually generating the simulation or virtual lab and interpreting the results has been much harder than I was expecting. Sometimes the instructions only mention the purpose of the activity but not the desired output, and I have had to spend hours trying to figure out what it is that I am supposed to be doing wrong. Has anyone else experienced this problem in their online engineering classes? I would also like to ask about whether getting academic support is a good choice for a student who is beginning to get concerned about the possibility of taking my online engineering class. What have your past experiences been in terms of managing technical coursework?